Hireko Forum

jdavisb@comcast.net · Joined: Apr 14, 2006 Messages: 1 Offline

Had difficulty getting my last order accepted. Went through the order process twice seemingly unsuccessful. Order was accepted the third time. As it turned out, all three attempts were recorded, meaning I had duplicate orders. Thanks to MGray, Dynacraft, she stopped the duplicate shipment. Unfortunately, the order was not filled in accord with what was ordered. I ordered two hybird irons and received two fairway woods. Also ordered two Aldila AGHY shafts and only received one. Everything else was correct. Tried to call to report this and always go to a message recording to leave a message. No return call yet. The bottom line is that you have become difficult to work with. It wasn't this way years ago when I did work with you.

Jeff Summitt · Joined: Jan 13, 2006 Messages: 1547 Offline

Sir:

We did see where there was multiple orders placed and Mindy did catch this to make sure that the last order recorded was to be shipped. I apologize the order was not fullfilled correctly, but it will be taken care of promptly. If you got a message it was after our normal hours (8AM to 5PM M-F). You can also leave a message for customer service at support@dynacraftgolf.com. If you are experiencing problems with ordering online, then please call our friendly sales line at 1-800-321-4833.

Jeff Summitt