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hignited@sbcglobal.net
Joined: Dec 15, 2006
Messages: 1
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My first order with Hireko was placed on 12/15 and it has been sitting with a status of "picked" through today, 12/18. I was surprised to find that your 800 number informs callers that you are a Mon thru Fri 8-5 operation. Your shipping policy clearly says that in stock items ship within 24 hours so I don't know what to assume about my order. I sent an email to Customer Service yesterday just to see if I would get a response....I have not. I think you should clarify your shipping policy to reflect what actually happens when an order is placed. That would save a lot of customer inquiries on orders. Compared to my other recent orders for golf equipment from competitive online sites, Hireko has been a real disappointment so far.
Thank You,
Denny.
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Jeff Summitt
Joined: Jan 13, 2006
Messages: 2541
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Larry:
You package is being shipped on Monday. Please check out the link below for our shipping policy.
http://www.hirekogolf.com/hireko/orderportal/custom_page?formAction=DISPLAY&PAGE=CUSTOM_PAGE_14
Under FedEx Ground Service Scheduled Delivery Day, it does state that weekends and holidays are not included. Don't worry, I had to look for it a few different times myself.
Sincerely,
Jeff Summitt
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anonymous
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I agree the web site needs attention. You have to look through the shipping policy to see if your area is an exception to the rule (I live in Alaska) my quoted shipping was $35 and my actual was $99+/-. What a shock. And no appology just "lip service"
Also, the site goes in and out of a secure area with every click of the mouse (what a pain) it is either a secure site or it is not.
Vince
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anonymous
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I did not mean to be anonymous I'm Vince Mee and I have been a customer since the 80'S
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olson@aecom.yu.edu
Joined: Oct 20, 2007
Messages: 1
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The Hireko.com site has to be one of the lamest and least user friendly sales sites that I have visited in recent memory. Wasted 15+ surfing for way to enter an Item number from paper catalog because I wanted to purchase a half dozen shafts ?!?!?!?!? Is it is possible?? If so, I could find it. How is it possible that an online sales site for a company that sends out catalogs by USPS DOES NOT HAVE A DIRECT MEANS OF ENTERING AN ITEM NUMBER + QTY as part of its shopping cart?!?!?!? What a joke! Dynacraft would never have permitted such a stupid oversight!
I have been using Golfsmith since Dynacraft went into bunker and only recently have looked at the new puffed up Hireko to see is it has adopted any of the values and qualities of the companies it has acquired. I am sorry it has been a bust so far. I site is so pathetic what is going on behind the scenes? TO
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Jeff Summitt
Joined: Jan 13, 2006
Messages: 2541
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TO:
Which item was it you were looking for so can I can look into it? If the item was from a sales flyer and that item was sold out, we will remove it immediately from the site. If it was from the current catalog it should show up in the search feature.
Sincerely,
Jeff Summitt
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anonymous
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I agree that ordering and order tracking could be really improved on the website along with improved product descriptions. I ordered some iron heads and then went in a few days later to check status as no email was sent. In "order status" it said "no records" found. I did live chat and found out that indeed the order had been processed and had been shipped. I was given tracking number for FEDEX which, unfortunately, didn't work when I tried FEDEX tracking.
Also, why are the descriptions/specs so limited on the website. I find I have to go to printed catalog to get information.
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