Product Questions
what are the initial lie and offset of the shaft and how high up the shaft are the bends?
The lie is 18º divergent (i.e. a 90º socket or stem becomes a 72º lie angle) and the offset is @ 3/8". The initial bend occurs @ 1.25" from the tip of the shaft.
This shaft will not work in the Odyssey 2-ball putter. We do not offer a shaft that will create the same lie angle or offset as it was a proprietary bend for that franchise of putters.
These are stepped.
The first bend starts about 1.25" from the tip of the shaft.
CONTINENTAL U.S.
Delivery in the 48 contiguous United States only, excluding Alaska and Hawaii.
Processing Time
Next Day / 2nd Day / 3rd Day Delivery orders may take up to 1 business day of processing prior to shipping. Standard Ground Shipping orders may take up to 3 business days of processing prior to shipping. You will be emailed with the tracking number once it ships out.
Standard Ground
$7.95 per order Flat Rate*. Estimated delivery in 5-7 business days. Not a guaranteed service.
3 Day Delivery
$14.95 per order Flat Rate*. Deliver in 3 business days by 4:30 p.m. to most areas (by 7 p.m. to residences). Does not include weekends or holidays. 3-Day Delivery is not a guaranteed service. Hireko is not responsible for delays on packages, no refunds will be issued.
2 Day Delivery
$21.95 per order Flat Rate*. Deliver in 2 business days by 4:30 p.m. to most areas (by 7 p.m. to residences). Does not include weekends or holidays. 2-Day Delivery is not a guaranteed service. Hireko is not responsible for delays on packages, no refunds will be issued.
Next Day Delivery
Price based on weight and destination. Deliver the next business day by 3 p.m. to most areas. Does not include weekends or holidays.
* Flat rate shipping does not apply to customers with special pricing arrangements (check with your sales rep for details). Some items may not be applicable for flat rate shipping, including bags, box sets and other oversize products. Packaged/Boxed Sets do not qualify for 2nd day or 3 day air shipping.
ALASKA & HAWAII
Flat rate is not available for Alaska & Hawaii. All shipping is based on weight and destination.
Processing Time
Next Day / 2nd Day Delivery orders may take up to 1 business day of processing prior to shipping. Standard Ground Shipping orders may take up to 3 business days of processing prior to shipping. You will be emailed with the tracking number once it ships out.
Standard Post Office Mail
Estimated delivery in 3-7 business days. Not a guaranteed service. Does not include weekends or holidays.
2 Day Delivery
Deliver in 2 business days. Not a guaranteed service. Does not include weekends or holidays. Hireko is not responsible for delays on packages, no refunds will be issued.
Next Day Delivery
Deliver the next business day. Not a guaranteed service. Does not include weekends or holidays. Hireko is not responsible for delays on packages, no refunds will be issued.
INTERNATIONAL
International shipping rates are determined by weight, dimension and zone. Please contact our customer support team for a quote. All orders from outside the United States must be pre-paid in US dollars and are subject to normal import duty, taxes and customs clearance charges in the destination country. If a customer refuses shipment due to duties and taxes, they will be liable for any costs incurred by Hireko Golf.
If your shipment arrives damaged please contact [email protected] or call 1-626-330-5525 and we will assist you in replacing it. In the event that you would like to return any merchandise purchased from Hireko Golf that is not damaged or defective, you will be responsible for any shipping cost you may incur.
MISCELLANEOUS CHARGES
Address Correction Fees
Hireko is not responsible for fees charged by Fedex, UPS, Post Office or other shippers in instances where the customer provides Hireko with incorrect ship to or bill to address information (Street, City, State, Zip Code, etc.). Shipper correction fees will be the responsibility of the customer and the customer will therefore be charged for such fees.
These correction fees are applicable on orders generated from the following sources: phone orders, internet, email, regular postal mail, fax, edi, or other electronic means.
WARRANTY
The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the original invoice date. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge. The customer is responsible for freight to Hireko to return the defective product. Hireko will return the replacement product (or returned product if not deemed under warranty) at no charge. Claims are subject to verification of the defect or malfunction. Submit clear pictures and proof of purchase confirmed by the original dated sales receipt for us to decide if the product will be covered under warranty prior to shipping your repair back to us for inspection. Products not purchased directly from Hireko or hirekogolf.com must be returned to the original retailer. Warranty claims may take up to 45 days to process from time of receipt.
This warranty does not cover:
- Normal wear and tear
- Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use.
- Any condition resulting from incorrect or inadequate maintenance or care.
- Damage resulting from misuse, abuse, negligence, or accidents.
- Product loss or theft
- Any alterations made to the product not specifically intended by the product's design, including cosmetic and structural changes.
- Dissatisfaction due to buyer’s remorse
- Damages incurred during transportation.
- Damages incurred during assembly or maintenance.
- Clubhead dents anywhere except on the face of a club.
- Shafts broken in the middle of the club.
- Custom golf clubs ordered online cannot be returned if they do not fit the golfer; buyer assumes the risk when ordering.
- Chipped paint or scuff marks
- Clubhead cracks not made from clubface contact.
To make a warranty claim, please email [email protected] or call 1(626)330-5525.
