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TERMS AND CONDITIONS

Contents

General Information
Shipping Policy
60 Day Playability Guarantee

Return Policy for New and Mis-Shipped Products
Two-Year Exclusive Warranty
Privacy Policy
Security Policy
Arbitration


General Information

Hireko Trading Co., Inc. (“Hireko”) provides the hirekogolf.com Web site (collectively, the “Hireko Site”) subject to your compliance with the terms and conditions below. PLEASE READ THIS BEFORE ACCESSING THE Hireko SITE. BY ACCESSING THE Hireko SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE Hireko SITE.

Rules

While visiting the Hireko Site, you may also not: post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the Hireko Site in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Hireko Site or the Internet; post or transmit any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component; upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material obtained through the Hireko Site which is protected by copyright, or other intellectual property right, or derivative works with respect hereto, without obtaining permission of the copyright owner or rightholder.

Monitoring

Hireko Inc. has no obligation to monitor the Hireko Site. However, you agree that Hireko Inc. has the right to monitor the Hireko Site electronically from time to time and to disclose any information as necessary to satisfy any law, regulation or other governmental request, to operate the Hireko Site properly, or to protect itself or its subscribers. Hireko Inc. will not intentionally monitor or disclose any private electronic-mail message unless required by law. Hireko Inc. reserves the right to refuse to post or to remove any information or materials, in whole or in part, that, in its sole discretion, are unacceptable, undesirable, or in violation of this Agreement.

Privacy

Hireko Inc. cannot ensure or guarantee privacy for Hireko users. It is therefore recommended that this service not be used for the transmission of confidential information. Any such use shall be at the sole risk of the user, and Hireko Inc. and its affiliate and related companies shall be relieved of all liability in connection therewith.

Buying over the Internet. When making purchases or other transactions through the Hireko Site or the Internet, but you may also be asked by to supply certain information, Including credit card or other payment mechanisms. You agree that all information you provide through the Hireko Site will be accurate and complete. You agree to pay all charges incurred by you or other users of your account and credit card or other payment mechanisms at the prices in effect when such charges are incurred. You also will be responsible for paying all applicable taxes, if any, relating to purchases on the Hireko Site. Hireko Inc. is in no way responsible for any charges you or any user of your account incurs when making purchases or other transactions in this manner.

Limitation of Liability

Hireko Inc. takes no responsibility for the accuracy or validity of any claims or statements contained in the documents and related graphics on the Hireko Site. Further, Hireko Inc. makes no representations about the suitability of any of the information contained in software programs, documents and related graphics on the Hireko Site for any purpose. All such software programs, documents and related graphics are provided without warranty of any kind. In no event shall Hireko Inc. be liable for any damages whatsoever, including special, indirect or consequential damages, arising out of or in connection with the use or performance of information available from the service.

Recourse

If you are dissatisfied with the Hireko Site or with any terms, conditions, rules, policies, guidelines, or practices of Hireko Inc. in operating the Hireko Site, your sole and exclusive remedy is to discontinue using the Hireko Site.

Confidential Information

You authorize Hireko Inc. to collect from any party and to retain all relevant information relating to your use of the Hireko Site, and you hereby authorize any party to provide us with such information. You understand and agree that unless you notify Hireko Inc. to the contrary by e-mailing us, you further authorize Hireko Inc. to disclose, on a confidential basis, to any party with whom Hireko Inc. has business relations all relevant information relating to your dealings with us and the Hireko Site.

Indemnity

You agree to defend, indemnify and hold Hireko Inc. and its affiliate and related companies harmless from any and all liabilities, costs and expenses, including reasonable attorneys’ fees, related to any Violation of this Agreement by you or users of your account, or in connection with the use of the Hireko Site or the Internet or the placement or transmission of any message, information, software or other materials on the Hireko Site or on the Internet by you or users of your account.

Trademarks

Hireko and other names, logos and icons identifying hirekogolf.com, hireko.com and Hireko Inc. products and services referenced herein are trademarks or registered trademarks of Hireko Inc.. All other product and/or brand or company names mentioned herein are the trademarks of their respective owners.

Miscellaneous

This Agreement, including any and all documents referenced herein, constitute the entire agreement between Hireko, Inc. and you pertaining to the subject matter hereof. Hireko Inc.’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement be determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the laws of the State of California and the federal laws of United States applicable therein.

Returns

No returns will be accepted without prior return authorization from Seller. All return shipments must be accompied by the original or a copy of the original invoice or packing list. All returns must be shipped freight prepaid. No COD shipment will be accepted. Goods returned for any reason other than defective merchandise or mis-shipment is subject to a 15% restocking charge. Only goods which have been purchased within the 12 months period of the returned date will be accepted. The goods must be returned in the same condition as was shipped or no credit will be issued. No returns are accepted for any sale items or items which have been closed out by the Seller.

Address Correction Fees & Other Misc. Shipping Charges

Hireko is not responsible for fees charged by Fedex, UPS, Post Office or other shippers in instances where the customer provides Hireko with incorrect ship to or bill to address information (Street, City, State, Zip Code, etc.). Shipper correction fees will be the responsibility of the customer and the customer will therefore be charged for such fees.

These correction fees are applicable on orders generated from the following sources: internet, email, regular postal mail, fax, edi, or other electronic means.

Orders placed over the telephone are exempt from the above stated correction fees.

Shipping Policy

Review the Shipping Policy here.


60 Day Playability Guarantee

Buy any assembled golf club from Hireko Golf and if you are not fully satisfied, return it under our 60-Day Playability Guarantee. Custom clubs are also included in our guarantee! The Hireko Golf 60 Day Playability Guarantee is only applicable to retail customers. It is not applicable to Chairmen Club Customers or Hireko Distributors.

What Products are Covered?

Any “pro-line” assembled golf club including brand-name products and custom-assembled clubs (except the Adams Super S sale denoted in red below).

What Products are Not Covered?

Package sets, beginner clubs, golf clubheads made of zinc, alloy or aluminum, pre-owned or closeout golf products and golf balls.

How It Works

Assembled clubs can only be exchanged for new replacement clubs one-time only. No cash will be refunded. If price of the replacement product is less than the price of the original product, the difference will be provided as a store credit only.

Freight Charges

Customer is responsible for freight back to Hireko Golf. The replacement clubs will be shipped to continental US customer at a charge of $19.95 ground freight. AK/HI and International customers will be charged international carrier’s standard weight/dimension rates

The Fine Print

• The Hireko Golf Playability Guarantee is valid 60 days from the receipt date. Product must be purchased directly from Hireko Golf.
• Clubs must be returned with original components (including headcovers, if applicable). Any alteration to the club voids the 60-day guarantee.
• Clubs must be usable and resellable. Clubs returned with excessive wear or permanent damage (e.g. pop-up marks, dings, chips, etc.) do not qualify.
• Hireko Golf reserves the right to modify this program at any time without notification.
• You can only return the item once for replacement. You cannot return the replacement.


Return Policy for New and Mis-Shipped Products

New Item Return Policy

Hireko will exchange or refund new and unused merchandise within 30 days of purchase accompanied by the original sales receipt. Customer is responsible for freight back to Hireko Golf. Hireko will not exchange or refund partial packs of merchandise including golf balls, ferrules, grip kits, repair tags, specification forms, impact labels, spiral roll and mandrels, replacement hook blades, through bore plugs, screw weights, counterweights, and OEM replacement adapters.

Mis-shipped Item Return Policy

Customer has 10 days to inform us of any mis-shipped products. Hireko will exchange or refund new and unused merchandise within 30 days of purchase. Hireko will pay for the freight of the mis-shipped item back to Hireko.  To expedite the process, on occasion Hireko may reship a replacement order prior to physically receiving the return.  In the event the mis-shipped merchandise is not returned to Hireko, customer will be billed for the replacement order, including freight.

How to Return Merchandise

First, call Hireko at 800-367-8912 or email support@hirekogolf.com to receive a Return Authorization Number. Hireko Golf will not accept returns on items in the case of customer induced pop-up marks, dings, chips, tire marks, deep scratches, unusual rusting or excessively bent shafts. Wrap the package securely and send it to the following address:

Hireko Golf
Returns Department
Return Authorization Number (PLACE NUMBER HERE)
16185 Stephens Street
City of Industry, CA 91745

Fine Print

• Hireko will exchange or refund new and unused merchandise within 30 days of purchase accompanied by the original sales receipt.
• Customers are responsible for all associated shipping costs to return base model or upgraded custom golf clubs not covered under the Two Year Manufacturer’s Warranty.
• Ground shipping will be covered by Hireko Golf on warranty and defective returns only if the defect occurs within 30 days of purchase.
• Hireko Golf will give store credit only on all approved assembled golf clubs returned.
• No COD return shipments will be accepted.
• Merchandise not available for return include: Assembled Boxed Sets, Golf Bags, Headcovers, Pre-owned Golf Clubs, Component Clubs assembled by the customer, Books, Videos and Software, Free or Promotional Goods or Personalized items.


Two-Year Exclusive Warranty

Warranty Claims/Defective Returns

Hireko Golf warrantees all applicable products for two years from date of original purchase. Even if the original manufacturer provides a shorter warranty, Hireko Golf will extend that warranty up to 2-years at no charge.

What Products are Covered?

“Pro-Line” golf clubs and components and golf shafts.

What Products are Not Covered?

Package sets, beginner clubs, golf clubheads made of zinc, alloy or aluminum, pre-owned or closeout golf products or golf balls.

What Defects are Covered Under the Warranty?

Any Breakage or deformation of product as a result of normal use. It covers all defects in components, products, and workmanship.

What Defects are Not Covered Under the Warranty?

• Normal wear and tear
• Dents anywhere except on the face of a club
• Shafts broken in the middle of the club
• Chipped paint
• Product abuse, loss, or theft
• Cracks made from legitimate contact are under warranty.
• Usage in any manner not consistent with its original intent
• Any adjustment made to the club in the form of reshafting, loft/lie, scoreline engraving, etc. will void the warranty
• Hireko Golf reserves the right to repair or replace any product at its discretion.
• Any alterations not made by Hireko Golf is not covered under the warranty and also voids the warranty.

Fine Print

Warranty repairs will take approximately 2 to 3 weeks from time of receipt. If a defective product is returned after 30 days of purchase the customer pays freight both ways. Hireko Golf will replace the warrantied item with the same or one of equal value. All box and package sets are applicable to a 1 year manufacturers warranty.

 

Privacy Policy

Hireko is committed to observing and respecting your wishes regarding the information we collect about you on our web site. By visiting Hirekogolf.com, you agree to accept the practices described in this Privacy Policy.

Personal Information

Your transaction history and the information you provide to us voluntarily on our web site is stored in our customer database. Some of the information we solicit is voluntary, while much of it is required in order to fulfill your order properly. In addition to fulfilling your orders, we use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, improving our service, and communicating with you.

Hireko does not share your name or mailing address with other companies. You may also elect not to receive any future catalogs or other mailings from Hireko. Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. All Hireko e-mails are intended to comply with federal regulations.

Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security. It is important for you to protect against unauthorized access to your user id and password. To make any address changes or other modifications to your Hireko account information, please call 1-800-367-8912.

E-mail Policy

We collect the email addresses of those who voluntarily provide it those us, either via telephone, e-mail or when ordering online. We cannot obtain your email address unless you voluntarily provide it to us, or we obtain it from a service company that has confirmed your willingness to distribute it.

Hireko does not sell, share or otherwise distribute your email address. Hireko periodically produces sales flyers and literature for our customers. If you do not want to receive promotional email from Hireko, please let us know by contacting us by email at support@hirekogolf.com or by calling us at (800) 367-8912 and telling us that you do not want to receive promotional email from Hireko. Additionally, you may opt-out of e-mail by clicking on the unsubscribe link at the bottom of each e-mail.

Supplied email addresses on our customer registration form will be used for order confirmation and alerts relating to an order. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. Affiliates on our Commission Junction and Google Performics networks also may recieve periodic mailings. If you do not wish to receive such mailings, please let us know via support@hirekogolf.com or by calling us at the above telephone numbers.

Cookies

Like most e-retail web sites, we use "cookies," which are pieces of data given to your browser that allow our web site to identify you when you access our site. Cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of internet users now appreciate cookies as a convenience feature for shopping online.

Site Traffic Data

Our computers collect and store certain data from your visits to our web site. The information we collect from this site traffic helps us to make the site easier to navigate and to improve your shopping experience at Hirekogolf.com. We do not share or distribute any specific customer site traffic data to any other parties.

If you have any questions regarding any of the elements of our web Privacy Policy, please call our Customer Service line at (800) 367-8912, or email us at support@hirekogolf.com

This privacy policy sets out how Hireko Golf uses and protects any information that you give Hireko Golf when you use this website. Hireko Golf is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hireko Golf may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@hirekogolf.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Hireko Golf 16185 Stephens Street City of Industry, CA 91745.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


Security Policy

Hireko's website is secured by third-party encryption, which allows our visitors to submit information online with the assurance that they are really doing business with Hireko (not an impostor's "spoof " site) and that the information they send (such as credit card numbers, online forms, and financial data) is protected from interception or alteration over the Web.

Our web site uses industry-standard 128-bit Secure Socket Layer (SSL) technology to encrypt sensitive information such as your name, address, and credit card number. Encryption is a process wherein we scramble your order information so it cannot be read by anyone other than Hireko Golf, even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Internet Explorer or Netscape Navigator, versions 4.06 or greater) will enable you to take advantage of our site's data encryption feature.

Hireko wants all of our customers to feel comfortable when they pay for merchandise or services, whether ordered by telephone, fax, or across the Internet. If you would feel more comfortable placing your order by phone, anywhere in the U.S. or Canada, Monday through Friday, from 7:30am to 5:30pm Pacific Standard Time, on our toll free order line: 1-800-367-8912. From outside the U.S. and Canada, dial 1-626-330-5525. You may fax in your order on our toll free fax line: 888-367-8912 (U.S. & Canada) or (626) 330-5729.

 

Arbitration

Hireko Trading Company, Inc. ("Hireko") and you agree that any claim or dispute between us or against any officer, director, agent, employee, representative, successor, or assign of the other, including the validity of this arbitration clause, shall be submitted to binding arbitration. This agreement to arbitrate is intended to be broadly interpreted and includes, without limitation, any claims arising out of or relating to any relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory. Any party who intends to seek arbitration must first send to the other party, by certified mail, a written Notice of Dispute describing (a) the nature and basis of the claim or dispute and (b) the specific relief sought. If Hireko and you do not reach an agreement to resolve the claim within 30 days after the Notice of Dispute is received, your or Hireko may commence an arbitration proceeding. The arbitration shall be administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, available at www.adr.org or by calling 800.778.7879. Any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted. The parties shall appoint one person to hear and determine the dispute. The cost of the arbitration shall be borne by the losing party or in such proportion as the arbitrator shall decide. The sole and exclusive venue for the arbitration and or any legal dispute shall be in Los Angeles County, California.